Secondary authentication is a stronger authentication process, enforced when a risk is identified. It is sometimes also referred as multi-factor
or two factor authentication
. Using the mobile device together with biometrics could significantly improve secondary authentication across multiple channel applications such as web, kiosks, phone, and branch as most users do own a mobile device and most mobile devices do support biometric technologies.
There are three aspects to improving secondary authentication.
- Reducing the number of times users need to go through a secondary authentication process
- Making the process itself more pleasant for those who do need to go through it
- Mitigating the risk that the authentication process is designed to address
this white paper to learn more about how you can improve your secondary authentication process.